Terms & Conditions

By making use of this app FlyEx, you agree to the terms and conditions outlined below. If you do not accept these terms and conditions, do not continue to use or access this app.

Use of App

FlyEx, a mobile app grants you a limited, non-transferable license to use this app in accordance with the terms and conditions of this User Agreement.

  • You may only use this app to make legitimate reservations or purchases and shall not use this app for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
  • You shall not make reservations in the name of a fictitious person.
  • You agree that you will not use any device, software or routine that would interfere or be reasonably expected to interfere with the normal working of this app.
  • You agree that you shall not take any action that imposes a burden or load on our infrastructure that FlyEx deems in its sole discretion to be unreasonable or disproportionate to the benefits FlyEx obtains from your use of the app.
  • You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from your use of this app.

Age & Responsibility:

By using this app, you accept that you alone are responsible for maintaining the confidentiality of your account information and your password/s. You agree to accept responsibility for all activities that occur under your account or password. You represent that you are of age prescribed by law to be eligible to enter into contract, and use this to create binding reciprocal legal obligations, and are capable, ready and willing discharge any liability you may incur as a result of the use of this app. You understand that you are financially responsible for all uses of this app by you and those using your login information.

Accuracy of Information:

FlyEx does not warrant or guarantee the accuracy or completeness of the information provided in the app. Under no circumstances will FlyEx be liable for any loss or direct, indirect, incidental, special or consequential damages caused by reliance on this information. The information in this app may be changed or updated without notice. FlyEx may also make improvements and/or changes in the products, services and/or programs described in this app at any time without notice.


Information concerning FlyEx and its travel subsidiaries, their employees, customers, agents, suppliers, franchisees, affiliates or others on whom data is collected, stored, or processed is the property of FlyEx and is confidential except for the necessary disclosures required by law.

Use of Communication Service:

FlyEx may contain services such as email, texts, chat, bulletin board services, blogs, reviews, surveys, information related to various tourist spots, news groups, forums, communities, personal web pages, calendars, and/or other message (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service.
  • The user should take particular care while disclosing any identifying information in any Communication Service, which may be identifiable.
  • Violate any applicable laws or regulations for the time being in force in or outside India.
  • Violate any of the terms and conditions of the user agreement or any other terms and conditions for the use of FlyEx contained elsewhere herein.

FlyEx has no obligation to monitor the Communication Services. However, FlyEx reserves the right to review materials posted to a Communication Service and to remove any materials at its sole discretion. FlyEx reserves the right to terminate the user’s access to any or all of the Communication Services at any time without notice for any reason whatsoever.

FlyEx reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at FlyEx sole discretion.

FlyEx does not control or endorse the content, messages or information found in any Communication Service and therefore FlyEx specifically disclaims any liability or responsibility whatsoever with regard to the Communication Services and any actions resulting from the user’s participation in any Communication Service.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination; User is responsible for keeping himself/herself updated of and adhering to such limitations if they download the materials.

Proprietary Rights:

FlyEx may provide the user with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws. The user may use this material only as expressly authorized by FlyEx and shall not copy, transmit or create derivative works of such material without express authorization.

The user acknowledges and agrees that he/she shall not upload, post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the user to personal liability or criminal prosecution.

Enforceability of These Provisions:

Should any of these terms and conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in manner so as to remain consistent with the original intent of FlyEx. Provisions not otherwise held invalid shall remain in force.

Security Warnings:

It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses, malicious codes and other items of a destructive nature. In no event will FlyEx be liable to any party for any loss or direct, indirect, incidental, special or consequential damages caused by use of this app, or any other hyperlinked or interfaced appor due to accessing data residing on third party servers not belonging to FlyEx.

Products & Services:

Please note that none of the information contained in this app should be viewed as an offer to sell or as a solicitation to purchase any of our products or services. Rather, the information on our products and services is provided to you so that you can learn what products FlyEx generally offers. The products and service statements on this app are for general description purposes only. Furthermore, not all the products or services are available in every state or country. Send us a message via our Contact us and we will supply you with details regarding terms and conditions, exclusions, products, and services applicable to you.

a. Hotels: While booking a hotel on our app please carefully go through the fact sheet in detail to ensure that the amenities present are as per your requirement. FlyEx generally updates all these fact sheets however it is dependent on the hotel to provide updated information. Renovations at hotels are normally undertaken at the sole discretion of the hotel and is not necessarily disclosed to us. In case of any dispute FlyEx shall not be liable for any discrepancy in information.

b. Airlines: You have a choice of full service and low cost airline options. Low cost airlines do not have all services available on board therefore please choose the airlines carefully before booking. Kindly go through the fare rules and also select your class of travel. There are paper tickets and/or e-tickets that will be provided to you. Both are valid to travel by the airlines. However certain airlines do not issue or accept e-tickets. In such case you will be issued paper tickets. We are only an intermediary party therefore cannot be held responsible for any delay or cancellation of flight or change of route - a decision taken by the airline. You will be subject to all terms and conditions as per the airlines.

FlyEx is a travel and holiday organizer. We do not control or operate any airline, nor do we control or own any shipping company hotel or transport or any other facility or service mentioned on the app. We take care in selecting all the principles, and although we select them- we have no control in running them. We cannot be held responsible for any lack of service by any independent agency, airline, transportation provider or hotel or any other service provider.


You will have to limit yourself as per normal baggage policy of the airlines in the respective class that you have chosen to fly. Any excess baggage that you carry shall remain your responsibility. Any loss of baggage by the airlines or the passenger will be the sole responsibility of the airline and the passenger. Normally economy class permits 20kgs however if you are traveling to US/ Canada you are permitted to carry 2 pieces as a check-in and 1 piece as cabin baggage. You are requested to kindly refer to the baggage rules of the individual airlines as the same gets updated from time to time.

International Travel:

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. FlyEx has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

a. Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Professional Advice:

The information provided on this app is distributed with the understanding that FlyEx is not providing professional advice of any type. If you have a question requiring professional advice, such as any questions relating to law, taxes or financial planning, please seek the advice of a qualified professional in the relevant field.


FlyEx specifically disclaims all warranties with respect to this Web app or your use thereof, express, implied, or otherwise, including without limitation, all warranties of merchantability and fitness for a particular purpose. FlyEx shall not be liable for any damages resulting from the use or misuse of this app or the information on this app.


All payments through the app that happen for any of the products booked via FlyEx app are secure. FlyEx does not store the credit card details of any customer in their database nor in any data backup system or retrieval systems. Once you are ready to purchase you are transferred to the bank app. The card details are captured on the credit card app and not ours therefore we cannot be held responsible for any misuse of credit card whatsoever.


Our airline tickets and hotel bookings are non-refundable, unless otherwise specified. If specifically noted in your booking that your ticket is refundable, cancellations and refunds are processed over the phone and are subject to FlyEx and airline policies, restrictions, and approvals. Most "no show" bookings will be in-eligible for any refund or waiver.

In the event that your ticket qualifies for a refund and the supplier has approved a refund, the FlyEx services fees associated with the reservation or booking are not refundable. If a refund is approved by the supplier, it may take additional time for the refund to appear on your credit card statement. Refunds also incur a supplier penalty which varies by ticket and supplier, but in most cases though not all, starts at $200 per ticket, per passenger. All refunds will also incur a $50 FlyEx post-reservation service fee (these are separate from the supplier fee).

Changes To Ticket:

Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our airline tickets and hotel bookings do not allow any date or name changes after the booking is completed. FlyEx does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes. In the case that a supplier allows a change, all changes must be conducted over the phone are subject to FlyEx and airline policies, restrictions, and approvals.

In the even that your ticket can be changed, FlyEx services fees associated with the reservation or booking are not refundable. If a change is approved by the supplier, changes will incur a supplier penalty which varies by ticket and supplier, but in most cases though not all, starts at $200 per ticket or booking, per passenger or room in addition to any difference in price above the purchase price. All changes will also incur a $50 FlyEx post-reservation services fee (these are separate from the supplier fee).

Basic Economy:

If you have booked a basic economy ticket, additional restrictions stipulated by the airlines may apply including:

  • No refunds
  • No ticket changes
  • No priority boarding
  • No paid upgrades
  • No seat assignment until check-in
  • Last to board
  • No standby or same-day travel changes
  • No frequent flyer mileage

Governing Law:

All legal disputes will be settled under the laws of California courts subject to the laws of the State of California. In the event of any dispute of whatever nature, arising under this Agreement, such disputes shall be settled through good faith negotiation amongst the parties involved. In case such dispute cannot be resolved by negotiation within 30 days, such dispute shall be referred to binding arbitration. The decision of the arbitral tribunal shall be final and binding upon the parties.

Injunctive Relief:

You acknowledge that a violation or attempted violation of any of this User Agreement and these terms and conditions will cause such damage to FlyEx as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that FlyEx shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by You, or Your affiliates, partners, or agents, as well as recover from You any and all costs and expenses sustained or incurred by FlyEx in obtaining such an injunction, including, without limitation, reasonable attorney’s fees. You agree that no bond or other security shall be required in connection with such an injunction.

Privacy Policy:

You have read the FlyEx Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable. You consent to the use of your personal information by FlyEx and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the FlyEx Privacy Policy. FlyEx prompts all its users to register at one time. The details captured during registration are purely to provide better service in future. FlyEx will not be sharing these details with any other third party.


FlyEx may terminate this User Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this app or your failure to comply with these terms and conditions. Such termination shall not affect any right to relief to which FlyEx and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to FlyEx and its third party providers or distributors, as applicable.